FAQS - Shipping & Tracking Orders

I haven’t received my order?

If you have not received a shipping confirmation, contact us to make sure that your order is not on backorder.

• Free Shipping, Quick Ship, or Express Shipping - If you selected FREE SHIPPING or one of our USPS shipping options, the first step is to call your local post office with your tracking information. They will be available to help you confirm where it was delivered. They will also be able to talk to your postman about exactly who signed for it. There are two other possibilities, they may have not been able to deliver because you were not home and they have it still in their possession, or they may have left it in your mailbox. Since it is shipped with USPS, they will typically leave it in your mailbox, since the package will fit in there. If they delivered it to the wrong address or are unable to locate where the package is at, we are more than happy to assist you in the loss claim process. If it is lost, you may start the process yourself, or notify us that they did confirm it is lost and we can take it from there. Ultimately, we will help ensure that you receive your extension set or a refund if you so choose.

Do I have to pay for the shipping of my return/exchange?

You are responsible for all return shipping fees. For exchanges, you are responsible for the shipping fees to return the product to Cashmere Hair, & we will return the exchange back to you free of charge (domestic locations only). It is recommended to send your item back with a tracking number as WE ARE NOT RESPONSIBLE FOR LOST RETURNS. PLEASE ADD TRACKING. All exchanges and refunds must meet our Return Policy standards.

International Orders: Please indicate on package “RETURN, NO DUTIES” or your package will be returned to you. Shipping costs for returns & exchanges are your responsibility to ship back to Cashmere Hair. For all international orders, a flat rate of $25.00 will be charged to you for shipment of exchanged item(s) & you do not have to ship the Black Box back to us. Please keep that to lower your shipping cost to us.