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FREQUENTLY ASKED QUESTIONS

ABOUT HAIR EXTENSIONS


What is the difference between Seamless and Classic Clip In Hair Extensions?

Both the Classic and Seamless clip-in extensions are sold in a full set of 7 wefts. There are 3 main differences between the Seamless and the Classic Extensions. The most noticeable difference is how the hair is held together at the top of the track. Seamless clip-in extensions are made with a thin silicone-based weft that lays flat against your head. The Classic extensions use a method where the hair is folded over and sewn securely into a track. The second difference is the weight of the hair. Seamless extensions have slightly less hair per pack (and therefore per individual track) than the Classic clip in extensions. This makes it easier to conceal the Seamless clip-ins for those with fine or thin hair. The third main difference is the type of hair used. Seamless extensions are made with a European Remy human hair, which tends to be silkier, finer, and smoother in texture. The Classic clip in extension are made with Indian Remy hair which has a naturally wavy texture to it, which gives it more volume, allows for better curl and styling hold, and has a denser texture to it, making it the perfect hair to use for the majority of hair types. 

 

WATCH THE VIDEO: https://youtu.be/l371mFQHwdM

How long does my hair need to be to wear clip in hair extensions?

 

Clip-Ins
Your hair should be around shoulder length, which is at least 6-7 inches long for best results, and easier blending. We recommend this length so that your hair is long enough for the clips to secure onto your hair securely, and to ensure that you can enough hair to cover and conceal the clips. It is possible to conceal the extensions with shorter hair, but will be more difficult for a beginner. 

 

Volumizer One Piece Hair Extensions (AKA better than halo hair extensions) 
We recommend that you hair is bust-length (medium to long length) to wear the Volumizer. We do not recommend Volumizer hair extensions for those with short hair as you will need more wefts and hair to create a seamless blend. (If you purchase a set of Classic or Seamless clip in extensions, you can add in additional tracks from those sets to wear with your halo-style Volumizer to help to create a more seamless blend.

 

Ponytail Extension
Your hair should be long enough to tie into a bun or ponytail. It can be worn in a low, medium or high ponytail. If you are not able to get it into a high ponytail, wear your hair in a low ponytail or bun. When creating a bun or ponytail you need to make sure that the hair tie is super tight, and that it is secure, so that the Cashmere hair Ponytail Extension can attach to it securely. If you hair is very fine, using a stronger, and thicker hair tie can make a big difference in helping to secure your ponytail. Weak elastic, and lose hair ties will not work and your ponytail will fall off or fall flat.

How are Cashmere Hair Extensions different?

We don't like to brag, but our hair extensions really are the best, and we have a lot of experience in this industry. We source the best quality hair and our hair extension designs allow for a lot of flexibility to meet your needs. Cashmere Hair Extensions are created using only the highest quality, long- lasting, professional grade 100% Remy human hair. We offer the convenience of DIY application for even the most inexperienced user. Cashmere Hair gives you salon quality hair without spending the time or money. ​​Specially designed full tracks with small clips create the perfect hair extensions. It only takes minutes to apply, and seconds to remove. They are easy to conceal, even with thin hair. 

Plus, we do want to mention our excellent customer service! We really care about each and every one of you, and we want to help you get the most gorgeous hair, we want to be your hair HEROES! Call, text or email us, we are happy to help!

What length should I choose?

Cashmere Hair extensions appear different in length on every person, because of different torso lengths, neck lengths, and head sized. If you have a long torso or are tall, hair extensions may appear shorter on you. For petite bodies or short torsos, Cashmere hair will appear longer on you.

To determine how long your extensions will be on you, using a measuring tape,  measure from 12, 16, 20 or 24 inches down from the top of your ear. This will give you an idea of how long our lengths will look on you. You also want to be sure that you are purchasing clip in hair extensions that are 2-4 inches longer than your own hair length for best results. 

 

Our hair extensions come with a tester piece that can be used to determine if the length is a good match for you when you reviece your order in the mail. If it isn’t an ideal match, we are more than happy to accommodate a return or exchange within 60 days. 

Will clip in hair extensions damage my hair?

No damage will occur, unlike traditional salon extensions. We advise against teasing your hair before applying clip in hair extensions. Our extensions can be applied to your hair without any teasing. It may not be ideal, but lets face it, it's ALWAYS better for your own hair, if the extensions are pulled on, that they "slide" out of position, instead of putting any tension, or ripping out your own hair. During daily wear, if a track slightly slides out of position while wearing it, reach into your hair, unclip it, and readjust the clip back into position. This is completely normal, and is actually one of the benefits that make clip in hair extensions the safest and healthiest option. In addition, clip in hair extensions should never be worn when sleeping, or bathing. Always remove hair extension if they start to feel too heavy, irriating or uncomfortable. Clip in hair extensions are not meant to be worn 24 hours a day.  Clip-in Hair Extensions can be reapplied and styled daily without causing any damage. Proper wear is important to the health of your hair. Wearing them clipped-in too tightly can put pressure on your scalp. To fix this, unfasten the clip and lower the location where you are clipping them to and try grasping more hair in the clip. The clip should only be attached to your hair and not pulling on your scalp. If you are experiencing any hair loss, damage, pain, discomfort to your own hair or scalp, discontinue use and consult a physician.

If my hair is very thin, will people be able to tell I'm wearing extensions?

Cashmere Hair Extensions are easy to conceal, even with thin, fine and short hair. We designed the Seamless Clip In Extensions just for you! Seamless hair extensions are thinner and lay flatter against your hair making them even easier to conceal. You will just need enough hair to lie over the top weft to cover it, but don't worry, our clip-in system is different because it's designed to be worn lower on your head than other extension brands, making it easy to disguise and blend with your own hair.  Gently backcombing the hair above the top weft can help conceal it more if your hair is very thin. For the majority of our customers, no teasing is required to cover the tracks, and we actually advise against it in most cases. We use small clips that have a silicone strip to help them grip onto a small amount of hair to stay secure, making them perfect for our fine-haired cusotmers. Cashmere Hair clip-in hair extensions will not be visible if worn correctly. The beauty of Cashmere Hair Clip-in extensions is that they make achieving the look of gorgeous hair natural and easy whether you have thin hair, fine hair, damaged hair, or short hair. You will get compliments on how great your hair looks, and no one will know you are wearing hair extensions.

How do I pick the right color for me?

How can I get help choosing a Shade?
Let our color matching experts recommend a shade for you.

1. Text us photos of your hair to 213-222-3878

2. Email photos 3+ of your hair to photos@cashmerehairextensions.com.

3. To submit photos now, click here.

 

What part of my hair should the extensions match with?

The best color to choose for your hair will be the one that matches with the ends of your hair. This means that the color that is best for your hair will be the color of your hair from your chin down to ends of your hair. We recommend to some of our customers to purchase 2 sets, if your hair has multiple shades or more than 3 shades. You hair can be darker underneath or in the back, and this is very common. In order to wear your clip in hair extension with a flawless blend, you may need 2 shades to match with color changes in your hair. Never choose the hair color of your "roots" as that tends to be a different shade. Unless you are intentionally growing out your color. 

Will Cashmere Hair Extensions stay in my hair, without slipping out?

Our extensions will not slide out on their own, even with fine hair. Cashmere Hair uses the best quality clips to ensure they stay securely fastened for maximum comfort & safety. Clips play an important role in the comfort, durability, and safety of clip-in hair extensions.  It's important to understand these clips are designed to gently slide out only if major pressure or a very strong pull on the extensions occurs, to help prevent damage to your own hair and scalp. TIP: If you would like added support on occasion, you can gently tease the hair just at the base where you plan to attach the clip. For even more hold, lightly spray the teased section with hairspray and let it dry, before attaching the clip. But we don't recommend this method for daily wear.

What is a Volumizer One Piece Clip In Hair Extenion?

Love HALO CLIP IN HAIR EXTENSIONS? We have something even better! It's called the Volumizer One Piece, and it's similar to a Halo hair extension design, but without the obvious, annoying and unnecessary string! Get heavenly hair in just seconds with Cashmere Hair Extensions One Piece Volumizer. Our improvement on a Halo Clip In Extensions is simply, a clip on hair extension that attaches to the back of your head and blends with your own natural hair instantly for ultimate volume. Best suited for medium to long hair. It’s the perfect fast, one-and-done hair extensions solution for easy application. The Volumizer Weft is a one-piece 6-clip weft that is 8 inches in width and 20 inches in hair length. It can be worn alone or as the perfect addition to add more volume to your existing Cashmere Hair set. Try it out and see why our customers prefer the Volumizer One Piece over halo hair extensions any day!

 

WATCH THE VIDEO: https://youtu.be/pN7yR7jHRjM

QUALITY QUESTIONS


How long do Cashmere Hair clip in extensions last?

5+ years - With occasional wear and proper storage and care, your extensions can last for years. Keep in mind, just like our own hair, any type of heat and styling products damages hair. Avoiding hairspray and other hair products will also prolong the life of your Cashmere Hair. How you store your extensions can also play a role in their longevity. We recommend storing them in our Extensions Storage Bag when not in use. Never store your extensions wet.

1- 2 Years - With daily wear including proper care, cleansing and maintenance, minimal heat styling and without hairstyling products (such as hairspray, gel, mousse, etc).

3-6 Months - With extreme daily wear, when heat styling tools are used frequently, when hair extensions are not washed regularly, and when styling products are used.

 

More care tips

Never swim, bathe, shower, or sleep while wearing your hair extensions, this can cause damage to your own hair and shorten the life of your extensions. 

Do not wear Cashmere Hair extensions in extreme wind conditions such as on a boat, motorcycle, convertable car, bungee jumping, rollercoaster, or skydiving, etc.) Cashmere Hair is not responsible for damage caused by misuse of the hair extensions. 

Why is Remy human hair more expensive?

One indicator that you have high quality Remy hair is the price. It is the most expensive type of hair & the price is constantly increasing. Remy hair extensions are beautiful, more natural, and they look like the individual’s own hair.

It may cost more to invest in Remy extensions, but the results achieved are far more stunning and long lasting than when using synthetic or lower grade hair.

Remy hair extensions can be heat styled using flat irons or curling irons, just like your own hair. It is wiser to invest in extensions from Cashmere Hair because wear time & durability will last a longer than other brands. 

Is Cashmere Hair processed?

Cashmere Hair is minimally processed, but it is not virgin hair. Our gentle CASHMERE dyeing process keeps the integrity of the hair at it's finest, giving you gorgeous color and long lasting hair. (Other brands use processes which rapidly dye hair using heavy acid and chemicals, causing damage to the hair.) Instead, our process of dyeing is a very slow process which is the least damaging to hair and gives you the healthiest quality hair, allowing your hair extension to look their best longest. We have our strands laboratory tested and certified to be 100% Cuticle human hair, the highest quality available. We never need to mask the harsh chemical process by using silicone, because we don't use a harsh chemical process. (This technique is used to disguise the bad quality of the hair to make it feel silky when you first purchase it. After a few shampoos you might notice that the coating come off, and true nature of the quality is revealed.) Cashmere Hair is not silicone coated.

ALTERING OUR PRODUCTS


Can I tone or use purple shampoo on Cashmere Hair?

We do not recommend using toner, purple shampoo, or color depositing products on Cashmere Hair. We will not accept any returns or exchanges under any circumstances on hair extensions that have been treated with dye, toner, or color depositing shampoos/conditioners/products. Please make sure that you are satisfied with your extensions and that there are no defects before altering the hair. Cashmere Hair is not virgin hair and we cannot guarantee the outcome of any color depositing shampoo/products, purple shampoo, or toners or dyes. If you choose to test out any of these products on your Cashmere Hair we suggest testing it on a small section or on the tester piece (if included). To prevent the extensions from soaking up too much color, always dilute before applying to the hair.  If you would like to try using purple shampoo, use less than a pea sized amount by adding the shampoo into warm the water in a sink and dissolve the shampoo into the water. Dip in extensions for only 1-2 seconds and rinse quickly and see how that looks. You can repeat this method again until you achieve desired results. Never put the purple shampoo directly on the extensions. This can turn them purple! 

Can I dye Cashmere Hair Extensions?

We have customers who color the hair extensions with much success, since we can not guarantee the outcome for you, it will always be at your own risk. We don't recommend coloring them because we specially color them and therefore you just never know how the color processes will take, and you also risk doing damage to the quality. We have a very wide selection of colors that are specially designed to match almost every natural shade. As with other brands that aren't virgin hair either, you could have the same issues with their hair extensions, even though they will tell you it is ok to do. Some brands just don't care if you mess them up, but Cashmere Hair cares, so we prefer if our customers get the right shade from the beginning. Our goal is to supply you with the best quality hair extensions possible, and we have a very special dying process that keeps the hair in the healthiest condition. Further dying could damage the hair. DO NOT bleach or dye Cashmere Hair lighter. Cashmere Hair is NOT responsible for any dying process that the customer does to the hair. Should you choose to dye Cashmere Hair it is at your own risk, and you cannot make a return or exchange once the hair has been dyed.

TROUBLESHOOTING


What to do when the extensions aren't blending with your hair?

We understand that it can be frustrating as a beginer, to figure out how to make the hair extensions blend with your hair, but we have some suggestions! First off, can you send us some photos of the issue you are describing so that we can make some personalized recommendations to help you. Do you have a short or blunt hair cut? This can certainly make it more difficult to blend your hair with hair extensions because there is an obvious difference between the 2 lengths. Many of our customers cut & layer the extensions to help them blend with their own natural hair. If you plan on wearing the clip in hair extensions every day, you might also want to consider layering your own hair to blend, instead of keeping the blunt hair style. Styling the extensions and your own hair in a slightly wavy texture will also help to blend your hair with the extensions. If you have straight hair, we recommend cutting the extensions to create layers to blend with your hair. Another reason that the clip in hair extensions may not be blending with your hair is that it's possible that the extensions purchased are too long. If so, cutting them, adding in layers as mentioned above will surely help. 

I'm having trouble getting the ponytail to stay on?

Sorry to hear you are having trouble attaching your ponytail. Here are some suggestions: You need to make sure that you are using a strong hair tie that secures around your own ponytail VERY tightly. Sometimes it's necessary to use 2 ties, or one thick ponytail tie, we have also had some customers that like to use the coil hair ties. You can also try this technique, by sliding the comb underneath 1 band of the hair tie to secure it, instead of sliding the comb into your hair. If your own ponytail is not secure enough, the ponytail will not hold well. Make sure that the comb piece is securely being pushed in between the hair tie & your head, you can also tease that area a bit before securing it with a hair tie to help give the comb more traction if needed. Additionally, the velcro pieces must be secured together tightly as well before wrapping the remaining hair that covers it.

You can watch these videos for more help:

How to attach the Cashmere Hair ponytail: https://youtu.be/pK34hIh41co

How to create a low ponytail: https://youtu.be/ko9fA-5Rz_s

 

I've been using heat protectant, but my extensions seem damaged?

We don’t recommend using any type of heat protectants or styling products on your extensions. Heat protectants can cause major buildup, especially if you are not washing in between styling them. Any type of hair styling products can cause buildup, and the friction can cause your clip in extensions to tangle. If you have used heat protectant already, most likely the damage has already been done. Heat and heat protectant can cause severe damage to the extensions and it may be what has happened. We find that the majority of heat protectants are not effective in protecting the extensions at all and only cause buildup. You can use our Extension Shine Spray (THIS STUFF IS AMAZING- WE PROMISE!) in between every wear, after washing, before heat styling, and even to help detangle when brushing, which will help to protect and keep your extensions looking beautiful longer. 

 

What to do if the damage is done

We recommend immediately washing your extensions with the shampoo and conditioner in our Haircare Set, (make sure to only use distilled water to wash and rinse the extensions to help remove any buildup - This helps a lot!) Once the extensions have been cleaned and air dried, spritz very lightly and evenly with our Extension Shine Spray to help smooth and add some shine back into your extensions. You can then use a flat iron on low heat to smooth the extensions. If this still does not help, contact us to let us know when happened, and we will be happy to offer you a discount code on a new set of extensions. 

The shade I ordered looks different from a previous order?

On occasion, some dye batches come out with slight variations from batch to batch, although we do our very best to keep our shades consistant and perfectly matched! The included Tester Piece that comes with each set is to ensure that you get a perfect match making it easy for you to test out the color, length, and quality of your new set before opening the security seal. Our extensions are a hygienic product and they are not eligible for return once opened as our policy states, even if the color is not satisfactory. If you have not removed the security seal, we are happy to assist you with a return or exchange. We can also try to help you find a shade that is better suited to your natural hair. You can contact us here

Why do the hair extensions look striped?

There may appear to be a significant difference in colors at the top of the track where you can see a clear pattern between the two shades on some colors, but rest assured that once the hair extensions are clipped onto your head, and is being worn, that the striped color pattern will not be visible and the shades will blend together nicely giving you a beautiful highlight, and lowlight effect. These sections of color create a highlight and lowlight pattern, and while being worn they become softer and less noticeable. Give it a try!

Can I wear extensions through airport security, near magnets, or on a boat?

Can I swim, bathe or shower with my extensions?
We don’t recommend swimming, bathing or showering with extensions clipped in.

Salt water and chlorine can alter the color of the hair, and damage the clips. Swimming while wearing extensions can also tangle the hair causing damage to your own hair and/or the extensions. If you are going to swim, do not get your hair wet at all.

 

Can I go through airport security wearing my hair extensions?
In our experience, you can usually walk through security with the hair extensions without a problem. They do not set off the metal detectors. TSA may decide to do additional screening measures if necessary.

(If TSA asks, you can inform them that you are wearing clip-ins, and they may just touch the back of your head to confirm.)

 

Are the clips magnetic? Can they be worn around strong magnets?
We do not recommend wearing them near or around strong magnets. If you work around magnetic fields, please do not wear clip-in hair extensions. The clips can have a weak magnetism.

 

Can I go on a boat or in a very high wind situation with my extensions?
A normal windy day is totally fine to wear your extensions. But, we do not recommend wearing your hair extensions in very high wind conditions. Some examples of high wind situations are on a boat, riding on a motorcycle, riding in a convertible car, skydiving, etc. These situations may cause severe tangling and can damage the hair extensions.

The extensions I recieved have a broken clip?

There are 2 extra clips included with each set of hair extensions & instructions are here. You may also contact us & we can repair it for you. Broken clips must be reported within the first 15 days of receiving your order for repair. Any clips that break or that are not reported to us within the first 15 days of receiving your order will not be eligible for repair and you will need to replace the clip following our instructions here: https://cashmerehairextensions.com/cliprepair/. If you need additional clips, contact us at help@cashmerehairextensions.com.

ORDERING QUESTIONS


Why won't my payment go through?

We are sorry that you are having trouble placing your order with us and usually it means the billing address your entering is not matching the billing address on the card your trying to use at checkout. We haven't collected any of the money from your account if it is saying that there is a payment issue. Your bank may hold the funds for a few days as " pending", but they will clear. Try using another payment method, we have Venmo, Paypal and Amazon pay that you can try instead. 

 

You can also try using a different browser (Safari, Firefox, Chrome). Sometimes your bank will block your card from being used if it's abnormal activity for your protection, so please also check with your bank or credit card. If you are still experiencing issues, we are happy to help you place an order over the phone or help you figure out why your payment is not processing. Contact us at info@cashmerehairextensions.com, or call us during business hours at 213-222-3878.

What does backorder mean?

If an item is back ordered, it means the item is currently out of stock but that there are shipments on their way to re-stock our warehouse and we are working hard to get them to you ASAP. Some of our hair extension shades and lengths may sell out quickly and temporarily be on back order. We will do our best to estimate when back ordered items are expected to ship, and post this information on the website. Shipping dates are an estimation only, subject to change, and shipping dates are not guaranteed.

 

Should I order a backordered item?

YES! Ordering an item that is currently on back order is a worry free way to ensure that you will get the new inventory first and that the item which you ordered will be sent out to you as soon as we receive it.

 

I want to order other products, when will those ship?
Items you order in addition to the backordered item will be shipped with your back ordered item. If you would like to receive them sooner, please place a separate order. 
 
When will my items on backorder ship?
The back ordered items will automatically ship out as soon as we receive the item in the order which they were placed. 

How will I know when my order ships out?
You will be notified with a confirmation email once your back ordered items have shipped. You will not need to contact customer support, or do anything to follow up on the back ordered item. We will take care of it for you from here on out!

Can I upgrade my shipping to a quicker shipping option?
Yes, you can upgrade your shipping to receive your order faster once we have it back in stock. Shipping costs will not be refunded for back ordered items, even if you select the Express Shipping option. Please call our customer service at #213-222-3878 or email us at help@cashmerehairextensions.com for assistance with upgrading your shipping. 


Can I change my order to another length that is in stock?
If you are in a hurry to receive your extensions from us, we can assist you with changing your length or shade to one that we have in stock if you would like to get a different one. Call us at 213-222-3878 or email us at help@cashmerehairextensions.com for assistance with making changes to your order. 

How can I cancel an order?

To cancel an order you have placed with cashmerehairextensions.com, you must contact customer support by email shipping@cashmerehairextensions.com or by phone (+1) 213-222-3878 before it has been shipped. Every effort will be made to accommodate the cancellation of your order as long as it has not yet shipped. When contacting customer support to cancel an order, please be ready to provide your name, the order number, and your contact information. Please note that if the item has shipped, the order cannot be canceled. In this case, you can request to return the item for a refund. 

SHIPPING & TRACKING ORDERS


I haven’t received my order?

If you have not recieved a shipping confirmation, contact us to make sure that you order is not on backorder.

 

Free Shipping, Quick Ship, or Express Shipping

If you selected FREE SHIPPING or one of our USPS shipping options, the first step is to call your local post office with your tracking information. They will be available to help you confirm where it was delivered. They will also be able to talk to your postman about exactly who signed for it. There are two other possibilities, they may have not been able to deliver because you were not home and they have it still in their possession, or they may have left it in your mailbox. Since it is shipped with USPS, they will typically leave it in your mailbox, since the package will fit in there. 

If they delivered it to a wrong address or unable to locate where the package is at, we are more than happy to assist you in the lost claim process. If it is lost, you may start the process yourself, or notify us that they did confirm it is lost and we can take it from there. Ultimately, we will help insure that you receive your extension set or a refund if you so choose.

 

FedEx (without Route Insurance)

If you ordered with FedEx, please first contact Fedex at 1.800.GoFedEx 1.800.463.3339 and have your tracking number ready.

 

Route Insurance

See information below:

How to make a claim with Route?

We are so sorry to hear that you haven't received your order. If you have Route Shipping Insurance on your order, just follow these easy steps below to file a claim and get a new order sent out asap.

 

When you purchase a product with Route Shipping Insurance, you will get an email with your Route Order ID and a link to file a claim.

 

Please review the requirements below. 

Lost - stuck in transit

Domestic: The reported issue will be approved no earlier than 7 days and no later than 30 days from the last shipping update. 
International: The reported issue will be approved no earlier than 20 days, and no later than 30 days from the last shipping update. 
*Customers can report an issue early but will be asked to wait.
Stolen - marked as delivered

The issue will be approved no earlier than 5 days, and no later than 15 days from when the order was marked delivered. 
Stolen orders over $100 USD require a police report. 
Damaged

Dependent on the reported damage, the issue may be approved with photos of the damaged package and item, no later than 15 days from when the order was marked delivered. 
 

To file a claim from your email, follow the steps below:

Open your email from Route. (from original purchase with Cashmere Hair)
In the email, copy your Route Order ID and then click FILE A CLAIM.
In the claim form, fill out the required information–email address, subject line, and claim type.
Once you choose a claim type (lost, stolen, or damaged), paste or type the Route Order ID into the required field.
Fill out the rest of the fields and click Submit.

 

Please accurately fill out all of the required fields so we can help you as quickly as possible!

 

When to file a claim?
https://help.route.com/hc/en-us/articles/360020125194-When-to-file-a-claim-
 

How long does it take to process a claim?
https://help.route.com/hc/en-us/articles/360020320653-How-long-does-it-take-to-process-a-claim-
 

Where is my Route Order ID?
https://help.route.com/hc/en-us/articles/360020125354-Where-is-my-Route-Order-ID-

 

What does Route Shipping Protection cover?

https://shoppers.help.route.com/hc/en-us/articles/6017831679511

MORE INFORMATION


Return Policy

Shipping Information

Hair Care Intructions

Salon Pro Discount

How to wear extensions