If an item is back ordered, it means the item is currently out of stock but that there are shipments on their way to re-stock our warehouse and we are working hard to get them to you ASAP. Some of our hair extension shades and lengths may sell out quickly and temporarily be on back order. We will do our best to estimate when back ordered items are expected to ship, and post this information on the website. Shipping dates are an estimation only, subject to change, and shipping dates are not guaranteed.
SHOULD I ORDER A BACK ORDERED ITEM?
YES! Ordering an item that is currently on back order is a worry free way to ensure that you will get the new inventory first and that the item which you ordered will be sent out to you as soon as we receive it.
I ALSO WANT TO ORDER OTHER PRODUCTS, WHEN WILL THOSE SHIP?
Items you order in addition to the backordered item will be shipped with your back ordered item. If you would like to receive them sooner, please place a separate order.
WHEN WILL MY ITEMS ON BACK ORDER SHIP?
The back ordered items will automatically ship out as soon as we receive the item in the order which they were placed.
HOW WILL I KNOW WHEN MY ORDER SHIPS OUT?
You will be notified with a confirmation email once your back ordered items have shipped. You will not need to contact customer support, or do anything to follow up on the back ordered item. We will take care of it for you from here on out!
CAN I UPGRADE MY SHIPPING TO A QUICKER SHIPPING OPTION?
Yes, you can upgrade your shipping to receive your order faster once we have it back in stock. Shipping costs will not be refunded for back ordered items, even if you select the Express Shipping option. Please call our customer service at #213-222-3878 or email us at firstname.lastname@example.org for assistance with upgrading your shipping.
CAN I CHANGE MY ORDER TO ANOTHER LENGTH THAT IS IN STOCK?
If you are in a hurry to receive your extensions from us, we can assist you with changing your length or shade to one that we have in stock if you would like to get a different one. Call us at 213-222-3878 or email us at email@example.com for assistance with making changes to your order.