Order Status
Q: I received an email with the following order status change, what does this mean?
Awaiting Payment
Customer has completed checkout process, but payment has yet to be confirmed.
Preparing Shipment
Customer has completed the checkout process and payment has been confirmed. We are packing your order and preparing to ship it. Once it has shipped you will receive another email with the tracking number.
Pre Order
Order is not yet in stock, and is waiting to ship. You have paid to be among the first to receive this product once we get it in stock. Thank you for your order.
Backordered
If an item is back ordered, it means the item is currently out of stock but that there are shipments on their way to re-stock our warehouse and we are working hard to get them to you ASAP. Click here for more information about BACKORDERS
Partially Shipped
Only some items in the order have been shipped, due to some products being pre-order only or on backorder.
Store Credit Has Been Issued
Client has been issued a store credit that can be redeemed by logging into their account at cashmerehairextensions.com and used as payment towards another purchase.
To apply store credit to an order when checking out, first log in to your account. Once logged in, you will see the available store credit listed in the top menu bar of the homepage or on the account page.
Top menu bar example:
Account example:
When going to check out, you will be given the option to use the store credit to pay for their order or to use an alternative payment method and save the store credit for a future purchase.
Checkout showing store credit being used:
Shipped
Order has been shipped, some orders will be provided with a tracking number where you can track it's progress and estimated delivery date.
Completed
Seller has completed an order, if you picked up your order, or if it was combined with another order and shipped together.
Cancelled
Seller has marked the order as cancelled and your order has been refunded.
Refunded
Seller has refunded your purchase back to your original form of payment. It may take 7-14 days to see the funds back in your account.
Returned/Refund Issued
Seller has processed your return and/or refunded your order. It may take 7-14 days to see the funds back in your account.
Hold/Pending/Address Verification Required
There was an issue processing your order. Please contact us at help@cashmerehairextensions.com to verify your shipping address, order or payment information before we can ship your order. Your order will be put on hold or may be cancelled if we do not hear from you within 24 hours of placing the order.
Declined/Disputed
Customer or seller has initiated a dispute resolution process for the PayPal transaction that paid for the order.
Delivery Issue
Order was returned to us because of a delivery issue. Please contact for more information and assistance if you would like us to reship your order or make any changes.